Shipping policy

Thank you for choosing FRASER NIXON. Based in Hamilton, New Zealand, our onlinestore focuses on retailing high-quality fresh food and daily fresh produce. We abide by strict cold-chain order handling protocols and adopt professional insulated packaging with temperature-locking materials to protect fresh goods, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed cold-chain packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh produce orders will be delivered via professional local cold-chain shipping service, with an estimated domestic delivery period of 1 to 5 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, local biosecurity inspections, extreme weather, rural delivery restrictions, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders. FRASER NIXON shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.
Lost or Damaged Packages
If your fresh produce parcel is missing or untraceable during domestic transit, please submit a loss investigation request to our customer service within 3 days after the scheduled delivery date. Long-distance cold-chain transportation may cause packaging rupture, temperature fluctuation or fresh product deterioration. If you receive damaged or deteriorated goods, please retain the original outer packaging and take clear evidentiary photos within 6 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Fresh Product Care Notice
All fresh food products sold by our store are strictly inspected in accordance with New Zealand food safety standards. Each batch of fresh goods is attached with professional storage and preservation guidelines. Customers shall store, refrigerate or freeze fresh items in a timely manner after delivery. We reject after-sales claims for product spoilage, discoloration and quality loss caused by delayed collection and improper manual preservation after delivery.
Domestic Shipping Notice
We provide nationwide cold-chain shipping services for all fresh produce merchandise across New Zealand. All delivery services comply with local New Zealand cold-chain transportation and food safety regulations. We will not be responsible for parcel deterioration and quality problems arising from buyers' delayed parcel collection, improper post-delivery storage or man-made damage.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: FRASER NIXON
Phone number: +64 27 562 1489
Email: ngatingtang9486@outlook.com
Physical address: 31 Thomson Avenue, Dinsdale, Hamilton 3204, New Zealand